Shipping and Logistics Policy
This page outlines the general process for samples, minimum order quantities, production, export packing and shipping for custom B2B packaging projects. The terms confirmed in the quotation or pro forma invoice take precedence for each project.
1. Minimum Order Quantity
The usual minimum order quantity for custom packaging projects is 10,000 pieces. Some product models or materials may require a different quantity. The written quantity confirmed for the specific product is the applicable requirement.
2. Samples
- Available stock samples: the sample product is normally provided without a sample charge; the customer pays the shipping cost.
- Custom samples: the usual sample fee is USD 200. The normal lead time is 12–15 days after the design, color, components and payment terms are confirmed.
3. Production
The normal production time is 30–35 days from receipt of the agreed 50% deposit and approval of all required specifications. Tooling, special materials, complex decoration, very high quantities or holiday periods may affect the schedule. The binding timeline is confirmed for each project.
4. Export Packing and Quality Control
Goods are prepared with export-appropriate packing. Carton dimensions, units per carton, palletization and protective measures depend on the product, quantity and shipping method. The agreed specifications and packing are checked before shipment. Cosmetic and functional tolerances are evaluated against the approved sample and the written project specification.
5. Shipping Methods and Costs
Depending on the quantity, destination and schedule, express courier, air freight, sea freight or a DDP solution confirmed in the quotation may be considered. Freight costs, Incoterm, customs clearance, import duties and insurance are defined in the quotation or with the freight provider. Transit times provided by carriers are estimates and may be affected by customs, weather, capacity or other external factors.
6. Transit Damage or Quantity Differences
Please inspect the goods when they are received. Visible damage should be recorded on the carrier documentation and reported to LumLun as soon as possible with photographs, carton identification and a description. We will review the case using the production and shipping records and agree on the project-specific next steps.
7. Contact
For questions about packaging, samples, production or shipping, contact [email protected] or use the contact page.